Service Policies

Scoop, Scoop, and Away LLC

Effective Date: October 2026

At Scoop, Scoop, and Away, we aim to make pet waste removal simple, reliable, and convenient. These policies outline what customers can expect from our services.

Scheduling and Billing

Services are scheduled according to your agreed service frequency and route availability. A valid card on file is required before service begins.

Our pricing is based on scheduled visits, not the amount of waste collected. Once we arrive at your property or attempt a scheduled visit, the full agreed visit charge applies, even if no waste is found or conditions prevent cleanup.

Weather and Year-Round Service

We provide pet waste removal throughout the year, including Wisconsin winters.

Snow, ice, severe weather, and unsafe conditions may occasionally prevent a scheduled visit. When we cancel a visit because of weather without arriving at the property, you will not be charged.

Service ordinarily resumes on your next regularly scheduled visit when conditions permit.

Customers who remain continuously enrolled in recurring service will not be charged additional cleanup fees for waste that accumulates due to our weather cancellations or remains concealed by weather conditions.

Leaves, Snow, and Hidden Waste

Fallen leaves, snow, ice, tall grass, and other ground cover can make some pet waste difficult or impossible to locate.

We make a thorough effort to remove visible and safely accessible waste during each visit. Waste that was previously concealed will be addressed during subsequent scheduled visits as it becomes accessible.

Property Access and Pets

Please ensure gates are unlocked, access codes are current, and dogs are safely secured away from the service area.

During winter, we carry shovels and can generally manage minor snow accumulation around gates. Customers are not expected to shovel after every ordinary snowfall. However, substantial snowbanks, frozen gates, and other unsafe obstructions must be addressed by the property owner.

Scheduled visits that we arrive for or attempt remain billable when access is unavailable.

Commercial Services

Commercial pet waste removal, waste station maintenance, and station installations are quoted individually based on the property's needs. Installation work is subject to the agreed project scope, site conditions, and applicable installation terms.

Cancellations and Service Pauses

Please notify us as early as possible if you need to skip, pause, or cancel service.

Customer-requested cancellations received after we send your immediate on-the-way notification or begin traveling to your property, whichever occurs first, are subject to the full scheduled visit charge. We may waive this charge at our discretion before arrival.

Customers may request a seasonal pause without a separate pause fee. When service resumes after more than one month, an initial-cleanup adjustment may apply depending on actual yard conditions and accumulated waste.

Quotes and Initial Cleanups

Quotes are prepared using the information provided in your service request.

For new recurring customers, an initial-cleanup adjustment may apply when the yard has not been cleaned in over one month. One-time cleanups are quoted separately.

If actual conditions differ substantially from the agreed service scope, we will contact you to discuss any necessary changes before proceeding with additional work.

Questions or Service Concerns

We take pride in providing thorough service and clear communication. If you have a question or concern following a visit, please contact us promptly so we can review it.

Contact: info@scoopscoopandaway.com

These policies provide a general overview. Complete terms, including applicable pricing, billing, and service conditions, are provided with your quote for review before approval.